Shaping Industrial Relations in a Digitalising Services Industry: Challenges and Opportunities for Social Partners
The digitalization of work and labour markets has been in the center of attention in both public and private debates in the Nordic countries. The consequences of the 4th industrial revolution – digital automation – have been debated with a special focus on the future of manufacturing in the Nordics, whereas the consequences of digital platforms have been strongly debated with regard to the future of private services. One could argue that the first part of the debate has not fully matured, as digital automation will also affect private services - and this part of the discussion needs to be further developed. This report by Anna Ilsøe presents the results of a study of the Nordic case with regards to digitalization of service industries, possible drivers and consequences as well as social partner responses.
The paper Shaping Industrial Relations in a Digitalising Services Industry: Challenges and Opportunities for Social Partners is written by Ursula Holtgrewe, Stefano Gasparri, Anna Ilsøe, Vassil Kirov, Monique Ramioul, Anita Sharma, Arianna Tassinari, Yennef Vereycken and published in ZSI Vienna december 2017).